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		<title>The negotiator : Never say no</title>
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		<pubDate>Wed, 31 Mar 2010 15:22:51 +0000</pubDate>
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				<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://guryosa.wordpress.com/?p=583</guid>
		<description><![CDATA[The customer service&#8217;s job is possibly one of the most stressful job out there. People working in these environment must have the ability to cope with difficult situations, not once, but possibly many times a day. On the other side, we users of these contact center, are most of the time unaware of the pressure [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=guryosa.wordpress.com&amp;blog=11494071&amp;post=583&amp;subd=guryosa&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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