The negotiator : Never say no

The customer service’s job is possibly one of the most stressful job out there. People working in these environment must have the ability to cope with difficult situations, not once, but possibly many times a day.

On the other side, we users of these contact center, are most of the time unaware of the pressure that the operator is feeling day after day.

Still, in most case, you would have whether the customer, or the operator drained after a difficult call.

So, I had my experience yesterday with one of those contact center. Now, forget about what I said a few days ago, about ranting and all this.

I had a duplicate order with Amazon. See, I was about to receive DVDs, intended as a gift, but the person had already those DVD.

So here I am calling Amazon. Well, first good point, you actually give your number and they call you straight away. Amazing !

Then for my issue. The website stated that it was too late for cancelling the order at that point and my option was to just send back the DVD once received.

Well, I explained the situation to the operator, and I heard “yes” .. Not once, but a few time. Now that I think of it, it remind me a famous sentence : ” Yes, we can !”

See, I was not expecting a positive answer, so to receive one, and in such a way, I thought : ” Woaw, now that is a very good customer service”

So here I am, sharing that very positive experience with a contact center. Hopefully, they’ll increase the salary of that agent. This type of employee are rare and valuable assets for a company.

Never say no should be the Motto in every Contact Center.


The final day, or the first one?

Well, that’s it.

Ubuntu have been removed from my computer and I am now trying to setup a Linux box powered by Opensuse 11.2 AMD64.

I have just finished the installation. It’s a very long process. Much longer than Ubuntu.

And now, I need to figure out how to get my DWA-140 to work with this Opensuse.

About Ubuntu

Is there any good reason not to keep Ubuntu on my box? No

Ubuntu is clearly a top class Operating System. It is way better, faster and simpler than any version of Windows. There is no doubt about it.

It would be a definite recommendation for anyone willing to have a good & reliable operating system.

Why the switch

First of all, a LTS version of Ubuntu will be release very soon. Sometime in April,and that will be a good time to reinstall Ubuntu and to keep the update/upgrade link to LTS released.

Secondly, I needed to get my hand and Amarok, Digikam and Yast.

If there is only two thing missing in Ubuntu, that would be Yast and a “nice” GRUB.

YAST is perfect to carry out task that would request command line in Ubuntu.
GRUB of Opensuse is just way better than any other I guess. Strangely, even after tweaking the GRUB of Ubuntu, I was not able to reach that quality of graphic compare to the Opensuse one.

Amarok could be installed in Ubuntu, but running on Gnome, you would not have access to the equalizer. Small inconvenient.. Frustrating really.

So here I am, with my 20 meters cable running on the floor, typing this first entry from my KDE4-Opensuse.

First impression? It’s much slower than Ubuntu. The network mostly Which is strange knowing that the speed Ethernet is higher than my Wireless speed.

Now, not everything is set up. I have just enabled the Nvidia card and the restricted drivers (mp3, divx and co.) but there is still some tweaking to do before I can sit down and relax (without cable)

If i decide to keep it for a while, I will probably redo the install again and take all the screenshot necessary to Post a Full install article.

Oh, before I go reading some articles on how to make that dwa-140 work on Opensuse, there is one last thing I want to mention about Opensuse :

Banners, Buttons, Logos and stuff easy to put on a Blog or website. Another great idea I guess.

Operating System : The choice

When you order the parts to build a computer, there is one element that will be missing when you will be ready to switch on the beast : The operating system

At that time, I was about to purchase Windows Vista 64bits. 64bits because with a multicore cpu and 4Gb of RAM I was told that installing a 32 bits OS would be a waste.

Now, Vista had a very bad press, and I can not remember reading anything good about it. Anyway, my budget was already reached and I could not afford to buy that product.

I could have use my Windows XP on it, which was the recommendation of many if not all around me, but i made a different choice : Linux

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