The negotiator : Never say no

The customer service's job is possibly one of the most stressful jobs out there. People working in these environments must have the ability to cope with difficult situations, not once, but possibly many times a day. On the other side, we users of these contact centre, are most of the time unaware of the pressure... Continue Reading →


The best online shop

I'd like to say Amazon, but no, so if they read that, ¬†please act on it. The best online shop is the remedy against the decline of entertainment ¬†industry (not only the music) The solution is in one word: Diversity! I recently saw 2 movies which are very complicated to purchase. Now, let's think about... Continue Reading →

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